iStack Training Terms and Conditions
Introduction and Acceptance of the Terms and Conditions
The general Terms and Conditions of Sale detailed below govern the contractual relationship between the 'User' (hereafter also referred to as 'You' or the 'Customer') and 'iStack Training' (hereafter also referred to as 'iStack Training', 'We' or the 'Website'), belonging to the company iStack Training Limited , company number 2603600. Both parties accept these Conditions unreservedly. These general Conditions of Sale are the only conditions that are applicable and replace all other conditions, except in the case of express. written, prior dispensation. We maintain that, by confirming your order, you have read and do unreservedly accept our general Conditions of Sale. These Terms and Conditions of Sale are important to you and iStack Training as they are used to protect your rights as a valued customer and our rights as a business.
Changes to the Terms of Service and the Website
iStack Training is a work in progress, and as such things may change, be added or be taken away. We reserve the right to update the Website and these Terms of Service from time to time, at our discretion and without any notice. It is solely your responsibility to keep up-to-date with the latest Terms and Conditions by checking back regularly. Your continued use of the Website following the publishing of updated Terms of Service will be taken to mean that you have read and agree to the changes.
Access to the Website
We work hard to ensure the Website is always up and available, but we can’t guarantee that the Website will not have downtime for any reason. We reserve the right to close the Website for short periods of time for general maintenance, but will attempt to keep this to a minimum. We will not be liable if for any reason all or any part of the Website is unavailable at any time, for any length of time.
iStack Training takes great care in making sure information related to and descriptions of offered products are up-to-date and correct but will not be held responsible for any mistakes or omissions to any information given.
The prices indicated on iStack Training are shown in United States Dollars unless stated otherwise.
We will always endeavour to fulfil your order once completed and paid for. If an iStack Training instance should become unavailable (e.g. due to capping) after your order has been confirmed and paid for, we will refund the price you paid for the product.
iStack Training currently accepts all payments through Paypal. All transactional data is handled and stored securely by Paypal. Successful payment is determined by Paypal. Payment data such as your order name, details and order totals will also be synchronised to our accounting systems (Xero) for the purposes of general accounting processes and auditing. There are two ways to pay for your order: we accept all major Credit cards, or you may pay directly using your Paypal account’s balance. All charges are incurred by iStack Training Limited, you are never charged fees as the buyer. You do not need to hold an account with these Merchants to use these methods of payments.
We reserve the right to add or remove payment processors at any time.
Right of Return
iStack Training tries to provide customers will an abundance of information and free trials of their online products and events to ensure customers can make informed purchase decisions. If you are not satisfied with your purchase, please reach out to email@example.com to work with us to claim a partial or full refund of online products. Purchases of tickets to events are non-refundable, however you can transfer your ticket to someone else up to 2 days prior to the event.
Once an iStack Training instance has launched it is strictly non-refundable.
Privacy and protection of personal data
The details you give us are essential for the processing and delivery of your order as well as anti-fraud measures, therefore failure to provide these details will result in the cancellation of your order. By registering on the Site, you agree to provide us with sincere and true information as it concerns you. Communicating false information is contrary to the present general Terms and Conditions.
You have the permanent right to access and rectify all the information that concerns you, in accordance with European texts and national laws in place (article 34 of the law of 6 January 1978). You can at any time make a request to iStack Training to find out what personal information we hold concerning you. You may at any time, and by request, modify this information.
Cookies record certain information stored on your hard drive. This information enables us to generate statistics based on data from visitors to our site and suggest products that might interest you according to the items that you selected when you previously visited the site. Cookies do not contain any confidential information about you.
MARKETING & COMMUNICATION
As a customer of iStack Training you will receive transactional email with receipts, invoices, login details, subscription updates and other information regarding purchases you have made with us.
All the content on iStack Training website (illustrations, texts, names, brand names, images and videos) is the property of iStack Training LTD . Any partial or total reproduction of this content, by any means and on any support, is subject to prior and express authorisation by iStack Holdings. All information,
content and files is protected by International law concerning intellectual ownership and copyright. iStack Training cannot give you the right to copy, display or distribute content that you do not have the intellectual rights to. All fraudulent use of this content that violates the rights held by a third party constitutes an offence of forgery, which is severely punished under the Intellectual Property Code.
iStack Training will not, under any circumstances, be held responsible if a user violates rights held by a third party through his activities on the site
Waiver and Severability
Any failure of iStack Training to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. The Terms of Service constitutes the entire agreement between you and iStack Training, and governs your use of the service, superseding any prior agreements (including, but not limited to, any prior versions of the Terms of Service). If any provision of these Terms of Service is held by a court of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Service will continue in full force and effect.
DATA PROCESSING, PRIVACY AND YOUR DATA RIGHTS
iStack Training Limited fully supports your individual rights to privacy and security of all data you submit to us as a customer and otherwise.
In accordance with the General Data Protection Regulation (GDPR) and European Commission Decision 2010/87/EU – Standard Contractual Clauses (Processors), here we provide access to our data protection and processing documentation and information on your rights under GDPR.
Data Processing Addendum – you may view our Data Processing Addendum (DPA) to these standard Terms & Conditions here.
Data Processing Goals – you may view our data processing goals here.
Nominated EU Representative – in accordance with Article 27 and The Company being domiciled outside EU member states, we nominate an EU-based representative. That representative is Mr Lorenzo Green, Netherlands, who may be contacted at firstname.lastname@example.org. email@example.com.
Records of Processing Activities – the GDPR requires all organisations to document their data processing activities, including the lawful basis for processing such data. Records of these processing activities will be provided at request for regulatory authorities and when requested by customers, staff and vendors.
Subject Access Requests - The GDPR provides the following rights for EU individuals:
- the right to be informed;
- the right of access;
- the right to rectification;
- the right to erasure;
- the right to restrict processing;
- the right to data portability;
- the right to object; and
- the right not to be subject to automated decision-making including profiling.
We allow you to submit data requests to exercise any of these rights via this form.
iStack Training Limited fully supports the rights to privacy and transparency of data usage mandated in the GDPR and if you have any questions at any time about your data or rights, you can reach out to us at firstname.lastname@example.org.
iStack Training. © Copyright iStack Holdings Ltd, 2018
Room 2103, Futura Plaza, 111 How Ming Street, Kwun Tong, Hong Kong